Instyle Support Services Australia is Your NDIS Support Coordinator, the link between you and your services. In other words, we take the stress out of your NDIS!

A support coordinator will work with you to ensure a mix of supports is used to increase your capacity to maintain relationships, manage service delivery tasks, live more independently and be included in your community by meeting your plan goals.

The Support Coordinator cannot do advocacy, but they can attend meetings with you to help you to speak up for yourself (including your annual plan review meeting), and can help you to prepare for and submit a plan review. Support Coordinators can't manage staff rosters or provide personal care.

Support coordination helps participants:

• connect to NDIS and other supports
• broker supports and services in line with a participant’s goals and their plan budget
• monitor plan budgets and support effectiveness
• build capacity and capability to understand their plan, navigate the NDIS and support participants to make their own decisions. 

Support coordinators will help participants with different things depending on:

• what are the participant’s goals, needs and circumstances are
• what is funded in the participant’s plan.

Participants can choose to change support coordination providers at any time, as long as they follow the notice periods in their service agreement. 

As part of the handover process, the current support coordinator should prepare a report which:

• outlines how a participant is going with:
• pursuing their goals
• using their plan
• building skills and independence 
• strengthening their community and economic participation through connection with broader systems of support
• share any relevant reports from service providers with the participant’s permission
• identify any barriers, risks or issues, including any strategies to address them
• provides clear evidence on future support needs, including recommendations.

The report must include an agreed and confirmed date when the current support coordinator’s services will end. This will ensure services continued to be delivered and a smooth handover occurs.

The support coordinator should then end the service booking so that the participant can create their service agreement and book with the new support coordinator.

Where a participant is plan-managing their support coordination services, the support coordinator should also notify the participant’s plan manager.

Support coordinators play an important part in safeguarding a participant’s well-being.

Support coordinators will often be the first to become aware of any concerns about the quality and safety of a participant’s support and services.

All NDIS providers and workers – both registered and unregistered – have an obligation to promote the safety of participants under the NDIS Code of Conduct.

In particular, the NDIS Code of Conduct requires all NDIS providers and workers (including support coordinators) to promptly:

• take steps to raise and act on concerns about matters that may impact the quality and safety of supports and services provided to people with disability
• take all reasonable steps to prevent and respond to all forms of violence against, and exploitation, neglect and abuse of, people with disability
• act with respect for individual rights to freedom of expression, self-determination, and decision-making in accordance with relevant laws and conventions
• provide support and services in a safe and competent manner with care and skill
• act with integrity, honesty, and transparency.

Support coordinators should provide an early warning when they become aware the participant’s safety or well-being is at risk.

Support coordinators should proactively support the participant to raise any concerns or issues around their safety or the quality of their support and services. Support coordinators can also raise concerns or make a complaint themselves. 

All registered NDIS providers (including support coordinators) should understand and comply with their obligations to raise concerns. If there is an immediate risk or threat to the participant, support coordinators should immediately contact emergency services.